External Work Item Linking

External Work Item Linking connects CoffeeBreakAI tasks to artifacts in other systems (issues, tickets, incidents).

Why Linking Matters

• Maintains a clear relationship between automation and business context.
• Enables cross-system traceability for audits and reporting.
• Ensures that updates in one system can be reflected in the other.

Behaviors

• Tasks can be linked to one or more external work items.
• Status changes in CoffeeBreakAI can update the external item, and vice versa (where supported).
• Links are scoped to a workspace to avoid accidental cross-organization exposure.

Linking is foundational for operating CoffeeBreakAI in real-world teams where no single tool holds all the context.