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Product knowledge base, playbooks, and embedded guidance for every persona.

Human-in-the-Loop (HITL) Overview

Human-in-the-loop review is a first-class feature of CoffeeBreakAI. It ensures that humans retain control over important decisions while agents handle the heavy lifting.

When HITL Is Used

  • Confidence is below a workspace threshold.
  • The task type is configured to always require review.
  • Retries have failed and the system needs human guidance.
  • A reviewer explicitly pulls a task for inspection.

Review Outcomes

Reviewers can:

  • Approve the result.
  • Reject and provide feedback.
  • Request changes while keeping the task open.

Goals

  • Maintain accuracy and trust in automated work.
  • Encode team standards and expectations into the workflow.
  • Provide a clear audit trail of who approved what, and why.