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Review SLAs & Workspace Overrides

Review SLAs (Service Level Agreements) define expectations for how quickly review work should be handled.

SLA Examples

  • Normal priority tasks should be reviewed within 24 hours.
  • Critical fixes should be reviewed within 1 hour during business hours.
  • Low priority cleanup can be deferred.

Workspace Overrides

  • Workspaces can define their own SLA rules.
  • Some task types can have stricter or looser expectations.

Monitoring

  • Dashboards can show SLA adherence.
  • Alerts can be configured when tasks approach or exceed their SLA windows.

SLAs keep teams aligned on expectations as automation increases throughput.