Documentation

Tenant OwnerReviewerOperator

Product knowledge base, playbooks, and embedded guidance for every persona.

Reviewer Scheduling & Availability

Reviewer scheduling ensures that CoffeeBreakAI directs review work to people who are actually available.

Availability

  • Reviewers can have availability windows (e.g., working hours).
  • Workspaces may configure time-off or vacation periods.

Routing Based on Availability

  • Tasks are preferentially routed to available reviewers.
  • Backups or fallback groups can be defined for critical queues.
  • SLAs can account for availability to avoid unrealistic expectations.

Benefits

  • Reduces bottlenecks when key reviewers are unavailable.
  • Avoids overloading a single reviewer when a pool exists.
  • Supports distributed teams across different time zones.